Effective Date: August 2026
ChartRx™ is committed to providing high-quality educational materials and ensuring that orders arrive in appropriate condition. This Shipping & Refund Policy applies to purchases made directly through the ChartRx™ website. Purchases made through third-party retailers, including Amazon, are subject to the return and shipping policies of the applicable retailer.
Shipping
Orders are shipped to the address provided by the customer at checkout. Customers are responsible for reviewing their shipping information for accuracy before submitting an order.
Shipping and delivery estimates provided at checkout are estimates and may be affected by carrier delays, weather, holidays, supply-chain disruptions, or other circumstances outside the reasonable control of ChartRx™.
Once an order has been transferred to the shipping carrier, tracking information will be provided when available.
If an order is delayed before shipment beyond the timeframe originally communicated, ChartRx™ will comply with applicable federal requirements regarding delayed shipments, cancellation, and refunds. Federal rules generally require online sellers to ship within the promised timeframe or, if no timeframe is stated, within 30 days, subject to applicable exceptions and customer consent to delays. Federal Trade Commission
Final Sale Policy
Because ChartRx™ products are printed educational materials, all sales are final except for products that arrive damaged, defective, misprinted, or materially different from the item ordered.
We do not generally accept returns, exchanges, or refunds for:
Change of mind
Accidental purchases
Failure to use the purchased material
Preference regarding book formatting, presentation, or content when accurately represented on the product page
Normal cosmetic variation that does not materially affect use of the product
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection or warranty law.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives:
Damaged in transit
With a material printing or binding defect
With missing, duplicated, substantially misprinted, or unreadable pages
As the incorrect title or product
Otherwise materially defective
please notify ChartRx™ within 72 hours of the recorded delivery time whenever reasonably possible.
To help us evaluate the issue, please provide:
Your order number
A brief description of the problem
Photographs clearly showing the damage, defect, or incorrect product
Photographs of the shipping packaging when the issue appears related to transit damage
Once verified, ChartRx™ will provide a replacement at no additional charge, including replacement shipping.
Customers should not return a damaged or defective item unless instructed to do so by ChartRx™.
The 72-hour notification period is intended to allow shipping and production issues to be documented promptly. Claims submitted after this period may still be reviewed when appropriate or when required by applicable law.
Lost or Undelivered Orders
If tracking indicates that an order has been lost in transit or the shipping carrier confirms that it cannot be delivered, please contact ChartRx™ so that we can investigate the shipment and provide an appropriate replacement or other remedy.
If tracking shows an order as delivered but the customer cannot locate it, customers should first:
Verify the shipping address on the order.
Check surrounding delivery locations.
Check with household members, neighbors, mailrooms, or building management where applicable.
Contact the shipping carrier regarding the delivery.
ChartRx™ will reasonably assist customers with carrier investigations when appropriate.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order is resent.
If you discover an address error before the order ships, contact ChartRx™ as soon as possible. We will make reasonable efforts to correct the address but cannot guarantee that an order can be modified after fulfillment has begun.
Refunds
Because our standard remedy for a verified damaged, defective, misprinted, or incorrect book is a replacement, refunds are generally not issued when an appropriate replacement can be provided.
However, ChartRx™ may issue a refund when:
A replacement is unavailable
An order cannot be fulfilled
Applicable law requires a refund
ChartRx™ determines that a refund is otherwise appropriate
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Shipping Charges
Original shipping charges are generally non-refundable unless:
The order was incorrect due to an error by ChartRx™
The product arrived damaged or defective and applicable circumstances require a refund
The order could not be fulfilled or delivered as required by applicable law
ChartRx™ will cover shipping costs associated with sending an approved replacement for a damaged, defective, misprinted, or incorrect item.
Contact
Questions or requests under this policy may be directed to:
ChartRx™
TuroLife LLC
Email: support@mychartrx.com
Please include your order number whenever contacting us regarding an existing purchase.
ChartRx™ is a pending trademark currently being assigned to TuroLife LLC.