Effective Date: August 2026

ChartRx™ respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit the ChartRx website, purchase products, subscribe to communications, submit forms, or otherwise interact with ChartRx.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with ChartRx, we may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Institutional or academic affiliation, if voluntarily provided

  • Information submitted through contact forms, student ambassador applications, institutional inquiries, surveys, promotions, or similar forms

  • Communications you send to ChartRx

  • Marketing preferences

When you place an order, payment information may be processed by third-party payment processors. ChartRx does not necessarily receive or retain your complete payment card information.

We may also automatically receive certain technical information when you visit the website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Approximate geographic location

  • Website interaction and navigation data

  • Cookie and similar technology information

2. How We Use Information

ChartRx may use personal information to:

  • Process and fulfill orders

  • Arrange shipment and delivery

  • Provide order confirmations, tracking information, and customer service

  • Respond to questions, inquiries, or requests

  • Manage student ambassador, institutional, academic, or promotional programs

  • Send newsletters, product announcements, educational content, promotional communications, and discounts when permitted

  • Improve ChartRx products, website functionality, content, and customer experience

  • Understand website traffic and usage

  • Detect fraudulent, abusive, or unauthorized activity

  • Maintain business and accounting records

  • Comply with legal, regulatory, tax, and contractual obligations

  • Enforce applicable website terms and policies

  • Protect the rights, property, security, and interests of ChartRx, its customers, and others

ChartRx does not sell personal information in the ordinary meaning of selling customer information for money.

3. Website Hosting and Squarespace

The ChartRx website is hosted through Squarespace.

Squarespace may process information on behalf of ChartRx to provide website hosting, ecommerce functionality, analytics, forms, cookies, security, and related services.

Information collected through the ChartRx website may therefore be processed through Squarespace systems in accordance with Squarespace's applicable privacy practices and contractual terms.

4. Payments

Purchases made through the ChartRx website may be processed by Squarespace Payments or other payment service providers made available through the website.

Payment processors may collect information necessary to process transactions, including payment card information, billing information, transaction details, and fraud-prevention information.

Payment processing is subject to the applicable payment processor's own privacy and security practices.

ChartRx generally does not receive your complete credit or debit card number.

5. Shipping and Order Fulfillment

To fulfill purchases, ChartRx may provide necessary customer information to shipping, postage, logistics, and delivery providers.

This information may include:

  • Customer name

  • Shipping address

  • Contact information

  • Order information

  • Tracking information

ChartRx may use services such as Pirate Ship and shipping carriers such as the United States Postal Service, UPS, FedEx, or other carriers as appropriate.

These providers receive only information reasonably necessary to perform shipping, delivery, tracking, or related services.

6. Email Communications and Marketing

If you subscribe to ChartRx emails, request information, participate in a promotion, or otherwise consent to receive communications, ChartRx may send you:

  • Educational content

  • Clinical tips

  • Product announcements

  • New-release information

  • Promotions

  • Discount codes

  • Student or institutional opportunities

  • Other ChartRx news

You may unsubscribe from promotional email communications at any time using the unsubscribe link contained in the email.

Transactional communications related to purchases, account activity, shipping, customer service, or other requested services may still be sent even if you unsubscribe from marketing communications.

7. Cookies and Analytics

The ChartRx website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, support ecommerce functionality, and improve user experience. Visitors may be presented with cookie consent controls that allow them to accept all cookies or manage preferences for non-essential cookies.

Cookies may be used for purposes including:

  • Website functionality

  • Shopping cart operation

  • Security

  • Website analytics

  • Remembering preferences

  • Measuring website traffic and engagement

  • Marketing or advertising functionality, if enabled

Your browser may allow you to block, limit, or delete cookies. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, users may be provided with additional cookie consent or preference controls.

8. Analytics and Third-Party Services

ChartRx may use third-party services to understand website usage, operate ecommerce functions, process payments, communicate with customers, ship orders, or support business operations.

These providers may process information according to their own privacy policies and agreements with ChartRx.

ChartRx may use aggregated or de-identified information for analytics, business planning, product development, and other lawful purposes.

9. When Information May Be Shared

ChartRx may share personal information when reasonably necessary with:

  • Website hosting providers

  • Payment processors

  • Shipping and logistics providers

  • Email and marketing service providers

  • Analytics providers

  • Accounting, tax, legal, insurance, or professional advisors

  • Contractors or service providers supporting ChartRx operations

  • Government authorities when legally required

ChartRx may also disclose information when reasonably necessary to:

  • Comply with a subpoena, court order, law, regulation, or governmental request

  • Investigate fraud or misuse

  • Protect legal rights or property

  • Protect the safety or security of customers, ChartRx, or others

  • Enforce applicable agreements or policies

If ChartRx or substantially all of its business or assets are transferred, reorganized, sold, merged, or acquired, personal information may be transferred as part of that transaction, subject to applicable law.

10. Data Retention

ChartRx may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer service

  • Maintain business and accounting records

  • Satisfy tax and regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Protect legal rights

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

11. Data Security

ChartRx uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, website, or database can be guaranteed to be completely secure.

Users should therefore understand that information transmitted electronically carries some inherent security risk.

12. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Obtain information regarding how personal information is used or disclosed

  • Withdraw certain permissions

  • Opt out of certain marketing communications

  • Exercise other rights provided under applicable privacy laws

Not all rights apply in every jurisdiction, and certain information may need to be retained for legal, tax, transactional, security, or other legitimate purposes.

ChartRx may need to verify your identity before processing certain privacy requests.

13. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where such laws apply, ChartRx will honor qualifying requests regarding access, correction, deletion, disclosure, portability, or other applicable privacy rights.

ChartRx does not discriminate against individuals for exercising privacy rights provided by applicable law.

14. Children's Privacy

The ChartRx website and products are primarily intended for healthcare students, trainees, professionals, educational institutions, and adult consumers.

ChartRx does not knowingly collect personal information from children under 13 through the website.

If ChartRx becomes aware that personal information from a child under 13 was collected without appropriate authorization, reasonable steps will be taken to delete the information where required.

15. Educational and Institutional Information

If you communicate with ChartRx on behalf of a university, academic program, healthcare institution, student organization, employer, or other organization, information you provide may be used to respond to the inquiry, develop potential educational relationships, provide pricing or fulfillment information, coordinate presentations or educational activities, or otherwise address the purpose of the communication.

Submitting institutional or professional information does not create a partnership, endorsement, sponsorship, employment relationship, or other formal relationship unless separately agreed to in writing.

16. External Websites

The ChartRx website may contain links to third-party websites, platforms, retailers, social media services, or other online resources.

ChartRx is not responsible for the privacy, security, content, or practices of third-party websites or services.

Users should review the privacy policies of third-party services before providing personal information.

17. Changes to This Privacy Policy

ChartRx may update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, website functionality, or third-party services.

The current version will be posted on the ChartRx website with an updated effective date.

Continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.

18. Contact

Questions, requests, or concerns regarding this Privacy Policy or the handling of personal information may be directed to ChartRx through the contact information provided on the ChartRx website or by Email: support@mychartrx.com.

ChartRx™ is a pending trademark currently being assigned to TuroLife LLC.

Privacy Policy

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